Return policy

Rejection Policy

You can check the item while the courier is at your doorstep to ensure that it will be received as same as the website fitting the place properly and you can reject it in case you found anything different than the website. Reasons for rejection are as follows:

Rejection Reasons	Valid	Invalid	Full Refund
Wrong Color	✔		✔
Wrong Size	✔		✔
Wrong Material	✔		✔
Wrong dimensions	✔		✔
Defective Item	✔		✔
Packaging	✔		✔

Return Policy

Return Policy (Terms & Conditions Apply).

If there’s any damage that was caused due to the shipping, it should be reported within 24 hours from the delivery date. We need 3 photos/1 Video stating the issue clearly to be sent on our Facebook, Instagram, or Hello@homzmart.com. (Terms & Conditions Apply).

All items are eligible for return only if any manufacturing fault was identified within the first 30 days from the delivery date. Please contact us via our social media platforms or email using at least 3 pictures or 1 video presenting the manufacturing fault to issue a return request for your item. (Terms & Conditions Apply).

In case of Change of mind;

On Demand items are not eligible for Change of mind.

On Demand items are not eligible for change of mind return. In-stock items can be returned within 14 days from the delivery date only if the product accessories are complete, secured in the original packaging and the product is in its original condition.

All return requests are validated by our specialized team to confirm validity/eligibility. Examples of items not eligible for return are as below: On-demand products in case of changing in mind In-Stock items that are without original packaging or not sealed Items that exceeded 30 days Items considered as personal use (for hygiene issues) such as mattresses, pillows..etc. Defects that are identified as misuse Items that Homzmart Examples do not assemble for items not eligible for return are as follows:

• On demand products or custom request items.
• In stock items without original packaging or not sealed.
• Items exceeded 30 days.
• Items considered as a personal use (for hygiene issues) such as Mattress, pillow…etc.
• Items identified as misuse.
• Items that is not assembled by Homzmart team.

Homzmart provides installation for all products expect any item installed on the wall or could be hanging from the ceiling and we should add that we don’t install any appliances

• TV Units shelves
• Bathroom storage
• Tableaux
• Wall clocks
• Shelves

How long will my refund take?

If the payment method is cash then the refund could be through Bank Transfer or electronic wallet We should add the refund voucher option Once the Refund is processed it will take 5 to 14 working days (subject to change based on card issuer policy).

How do I receive my Refund?

Homzmart do not offer cash refunds.

Refund method is based on the payment method as follows:

Payment method	Refund Type
Cash	Bank Refund
Bank Transfer	Bank Refund
Fawry	Bank Refund
Credit Card	Credit Card
valU	Refund to valU account

Email address: Hello@homzmart.com